Small Business Design Resources

Help Your Customers Trust Your Ecommerce Website

Even though more and more people turn to online shopping rather than going to a physical store, many still don’t trust ecommerce websites that are not well known. If you sell products on your website, you want to reassure new visitors that you will provide great customer service and deliver their products as you promised. To build that customer trust right from the start, you need to install the Google Trusted Stores badge on your website.

Here’s how it works:

• You add a special Google Trusted Stores code to your website.
• Google will monitor your website performance in terms of shipping and customer service for about a month (28 days).
• If you “pass the test” then the Google Trusted Stores badge will start to appear on your website.

Your customers will then be able to view a letter grade rating performance of your website’s customer service and shipping.