Small Business Design Resources

Why Doesn’t Your Business Have a Website?

I find it surprising that some small businesses still don’t have a website. Typically, small business owners who decide not to have a website say something along the lines of, “My business is very small. It’s just me and three employees. I don’t want to sell my products online. Why do I need a website?”

My answer is always the same: regardless of the size of your business, and whether you plan to sell your products online or not, you do need to have an online presence, or you risk losing potential customers. Here are the four main reasons why even the smallest mom and pop shop should have a website:

Make It Easier To Get More Info About Your Business

Even if you don’t plan to sell online, you should have a presence on the Web so that customers, potential employees and business partners can quickly and easily find out more about your business. These days, when people search for information, the first place they go to is the Internet. More and more research shows that in almost every area, the first step in the decision making process is gathering information online. Not having an online presence will make some potential customers assume that you’re not a serious business and look elsewhere.

Your Competitors Are Online

For many prospects, if they have a choice between two businesses, and one business has a strong online presence with lots of info and the other has no website, they will feel more comfortable doing business with the site that has a website. A website makes a business seem modern, up to date and more accessible. A lack of website conveys the opposite – it makes a business look outdated and less professional.

Your Customers Are Online

This is easy. If your customers and prospects are online, you should be online too, and since these days almost everyone is online, regardless of what you sell or who your customers are, you should have an online presence. The same is true for social media, by the way – you don’t need to be on Twitter if your customers are not using Twitter. But if they are, you should have a regularly updated Twitter account and a prominent link to it from your website’s homepage.

Streamline Customer Service

A website is a great way to provide support for your customers and save yourself valuable time. Your website should include as much information about your business as possible, with the goal of minimizing the volume of phone calls you receive and the time spent on answering phone calls and emails. Include your address, directions, store hours, as much information about your products and services as you can, and answers to the most frequently asked questions you receive.

It’s important to realize that it’s not enough to just have a website. You should have a professionally designed site if you want to be taken seriously. A generic, low-quality website could actually hurt your business instead of promoting it, so it’s better to have no website than to have one that makes your business look bad. Small business website design is probably more affordable than you realize.

Social Media for Businesses: Empty Hype?

I’ve been observing my small business design clients for the past couple of years to see how they choose to use social media to promote their businesses.

My unscientific conclusion: small businesses seem to either love social media and use it as much as they can, or avoid it completely. There’s almost no middle ground, and it’s especially interesting to me that the clients who avoid social media are almost, it seems, afraid to use it.

Businesses worry about using social media for several reasons. The main reason is that they worry they will be wasting valuable time and resources on something that is no more than a hype – a passing trend that will disappear within a few years, leaving all those businesses who poured time and money into social media marketing with nothing.

Another common fear is that since social media is essentially about opening your business to your prospects and clients and having conversations with them, you would lose control of your brand and of your image if you engage in social media.

I would like to address the second issue first. I don’t think you should be afraid of social media. The conversations in social media about your brand are going to take place whether you are involved in them or not. It’s actually better to be involved, to initiate some of the conversations and certainly to follow mentions of your brand in social media (use Twitter Search) and respond to them.

As for the first question, most experts agree that while no one can say for certain that social media as it is now will be here in the same form a decade from today, the general concept of engaging customers and prospects in direct conversations is here to stay. I agree: consumers and businesses are quickly learning to expect two-way conversations with each other instead of solely relying on the traditional one-way promotional messages in print ads and in television commercials.

So, can you show clear return on your investment in social media marketing? This is where things get a bit trickier. Marketing is one area where it’s been traditionally difficult to show hard numbers, and social media marketing is no different. However, social media ROI can and should be measured.

A few ways you can measure the success of your social media marketing campaign:

1. Is your favorite social media channel (such as Twitter or Facebook) among the top ten referrers to your website?

2. When people get to your website through a social media channel, how engaged are they? Do they immediately bounce back, or do they spend a few minutes on your site?

3. What percent of your social media visitors become leads by downloading white papers or eBooks or by subscribing to your blog or to your newsletter?

4. What percentage of social media visitors become clients or customers?

Remember that whatever you do to track your social media ROI, you need to be patient. Establishing a social media account, growing it and cultivating connections with clients and prospects isn’t something you can do overnight. I would say that the typical social media account takes at least six months to start showing results, and the longer you keep at it, the better your results, provided you only follow relevant people and engage them daily.

5 Tips on How to Stand Out Among the Competition

Every business small or large has competitors and yours no doubt has them. Read my 5 tips on How to Stand Out Among the Competition in my post on The Entrepreneur Connection.

Quick Tip: Add your business to local search listings

Get your business seen by local searchers! Some listings are free and some have a fee.

Now you can see how your business is listed in popular search engines all from one place. Take a look at www.getlisted.org and make sure you take the time to add your business information to at least the free listing services.

Adding your business to local listings increases chances for people who are looking for your products and/or services in your area to find you faster.

Don’t Just Brand Your Business, Brand Yourself

This title means what it says…don’t just brand your business, but brand yourself! ‘You are your business’ -especially in the Micro and HBB sector. It is very important for potential clients to trust you as well as your business. So put some energy into branding yourself, as well as your business.

Have a personal plan for branding yourself and keep it updated. Log your goals and put them to a time frame. Be specific. This type of action plan is very important if you really want to see results.

Promote yourself strongly. When someone asks ‘what do you do’ – have a verbal logo ready! This is an important part of branding yourself and your product; particularly if you are in the service industry.

Start with a negative e.g. define the problem; and conclude with a positive e.g. offer a solution; and point out your unique point of difference. An example of a good verbal logo is:- “Most Micro and HBB operators struggle with marketing tactics to help their business grow. Together, with the operators, I develop practical, simple marketing strategies that are both affordable and effective.”

How do you present yourself? You do not have to be a ‘glamorous chick’ or a ‘handsome hunk of ham’ – but you do need to have a visual signature as part of your personal brand.

The way you look can be repeated and recognised. Wear a hat and have become known for that (as has Molly Meldrum); wear some outrageous jewellery or a bow tie -dare to be different!

Your brand should play on your personality characteristics. One of these characteristics should be the ability to show your passion. If you really do believe in a certain behaviour or belief – that will show in everything you do.

Have a philosophy of ‘what can I do for you?’ rather than ‘what’s in it for me’ and constantly think of how to put that into action. Others notice this and comment on it. It helps set you apart from competitors.

And just how important is it to be always thinking of others? So, so, very important! Those hand-written notes, prompt email or phone follow ups, can set you aside from most, as it seems to be a forgotten art of etiquette by many. If networking is important to you (and I hope it is) these thoughtful acts will build and strengthen the relationships that you are trying to build.

Your brand needs to come to the fore when networking. Targeted networking can be much more successful than accidental networking. Make contact with those who are of interest to you and stay in touch with them.

Choose those that you can help and those that can help you. Remember the philosophy ‘what can I do for you?’ …well, by helping others become successful, you will be building a network of positive, supportive people who will help you when you need and ask for it.

Strengthen your brand by recognising what you are good at, and then build on it. Don’t waste time trying to improve on skills that you do not have well established…that will only hold you back from developing and growing the skills you do have. To be known as an expert in your field will strengthen your brand’s position in the community.

Once you have positioned yourself as an expert the media can do much to further promote you, as you become the person they will contact for comments.

Write articles, e-books and online newsletters. You will soon become well known within your niche. Undertake speaking engagements for community groups, council networking groups and any other business groups you can find.

Keep developing and distributing interesting media releases to enhance the ‘word of mouth’ promotion, by making it sizzle! You need to be HOT!

To help build your brand, choose a charity or association that you feel passionate about….the more you enjoy what you are doing, the stronger your brand will become. To enable you to put more time into developing your brand, make sure you have others to do some of the more menial tasks to keep your operation going, allowing you to concentrate on what you do best.

by Barbara Gabogrecan

Barbara Gabogrecan is a renowned artist and author and spends her time supporting the Micro and Home Based Business operators. www.micronavigator.com.au
A free e-book ‘The Power of Targeted Networking’ http://www.micronavigator.com.au/EmailForm/1194306048851-9110/

Article Source: ArticleRich.com