Small Business Design Resources

Q & A on “Designing Your Business Website” via Twitter Chat

Thank you everyone who joined me on Tuesday December 2, 2009 via Twitter #SmallBizChat discussing Designing Your Business Website.

If you’ve missed the discussion, you can download the transcript Designing Your Business Website Transcript

Read my interview with SmallBizLady at Website Design Basics for Start-up Businesses

Find out what is #SmallBizChat

How to Participate in #Smallbizchat

Follow me on Twitter @DesignLeap

Quick Tip: Use a Custom Domain Name for Your Blog

When setting up your blog you want to be sure to buy a domain name and a hosting account. Having a blog on a subdomain on one of the free blogging platforms such as wordpress.com or blogger.com (yourblog.wordpress.com or yourblog.blogspot.com) gives all the search engine benefits to that blogging platform. All the hard work that you’re doing in creating great content for your visitors doesn’t help your website ranking for your business if you don’t have your own custom domain.

Using Social Media For Your Business

Flickr photo - Mouthing off by demi-brooke

Have you been following the Celebrity Apprentice? On Season 8 Episode 6, the objective of the game was to create the best viral video. A viral video is one that is emailed from person to person, thus spreading the word about your product. In this case they were advertising laundry detergent. Before the dawn of the Internet, companies spent some percentage of their advertising and marketing dollars on TV, radio and magazine commercials and depended to some extent on “Word of Mouth” advertising. People use to say that if you impress a customer, they will tell 3 other customers and if you disappoint a customer, they will tell 10 other people. Businesses often used to, and still do today, offer additional discounts to existing customers when they bring in new customers. Word of Mouth advertising is a tried and trusted fundamental cornerstone of business marketing.

Word of Mouth Goes Digital

Today, the concept of Word of Mouth advertising has grown to advertising via any means of communication, especially electronic communication, and we call it social media. Websites like twitter, facebook, myspace and youtube, started out being the domain of young adults, especially college students, and now are featuring prominently in mainstream company website strategy. That’s because the networking opportunities that are empowered by social media are huge.

In the case of a viral video, imagine how this works. Most of us forward emails of this type to more than one person, in fact, many of us have ever-growing distribution lists. If you forward to a distribution list of, let’s say 10 people, and each of them forward to 10 people, in just 2 forwards the viral video producer has just reached 110 people. If each of those people forward to 10 people the video reaches 1100 people. You can see how the numbers grow exponentially to reach thousands in just a few forwards.

How does this help the small business owner?

Small business can leverage the same ideas in their discussion forums hosted on their site to generate useful discussions about their products and services, get customer feedback, and get new information out to customers. The trick is to make your site interesting so that users will get the word out by sending links, messages, etc. and draw their friends to your site. Many businesses, including big businesses, are also putting links to twitter and myspace and other sites right on their website. Of course, you need to sign up for each of these services, but they are generally free. All it takes is time.

In the case of facebook and myspace, and similar websites, users aim to collect as many friends as possible on their webpage. Then, whenever they post message to their site, all their friends will see it.

Not Just For Customers

Website forums are not just for drawing customers. They are also useful for networking with merchandisers and others in your industry. They can help you stay informed about what your competitors are up to, where your business is going and what direction you may need to take it in the future. As a business owner you should be engaging actively in social media for generating partners and affiliates as well as creating an environment in which your customers can participate on your site. Don’t just have your own. Join your competitor’s forums and see if you can find their twitter page or their facebook page.

You can start by following me on twitter at http://www.twitter.com/designleap

What is Blogging

A lot of websites these days use blogging as a way to draw customers. Blogging means posting a fresh article to your site every day, every week, or at some other interval that makes sense to you. Blogs can be useful to customers who may check out your website regularly to find out new information related to your product, your service or your company. New customers may be led to your site using keyword searches or by following links from other sites that reference your site, or from links you embed in other articles on your website.

The primary purpose of a blog is to provide fresh content for your website to keep your customers coming back. They want to see what new products you are offering, hear what’s new in your company, and see what additional services are available. A blog is also a great way to add fresh content to your site to keep it at the top of the search engines.

But what should you write in the blog? And how can you keep coming up with new ideas for blogging?

There are some definite advantages to blogging and once you get the hang of it you might just get hooked:

1. Writing helps you think. And thinking about your business is something you should be doing every day. You can use blogging as a way to explore new ideas for your website, your product or your business.

2. Blogging invites customer feedback. Create a blog with a comment block where blog readers can post their feedback. This is a great way to find out what your customers think. You can ask them questions directly, and use the responses to begin an email contact list. The best part about this is your feedback is coming directly from current users of your website. You can even take it a step further and start sending email articles directly to your blog fans. Can’t decide whether to branch out in this direction or that direction? Ask for customer feedback directly in your blog. Everyone loves to give their opinion.

3. Blogging is a catalyst for doing research. If you sit down once a week and come up with 7 topics for daily blogs, or sit down once a month and come up with 4 topics for weekly blogs, you will remain on your toes as well have new content to keep your website fresh. You can research the competition and find out what they are blogging about, or research a particular aspect of your business, describe the special features of an existing product or introduce features for a new product and motivate readers to give it a try.

4. Blogging is a great tool for stimulating your own learning. Because you will be on the internet, checking your competition, doing your research and finding interesting things to write about, you will be acquiring new knowledge constantly about your business field. Becoming an expert in your field is an absolute must for out-maneuvering the competition and your website is the perfect place to display your expertise.

To get started blogging, map out a few ideas, determine how many words you want to write in your blog (300 to 500 is plenty to begin, but don’t restrict yourself if you get on a roll). Don’t forget to create a few links in your blog to other similar articles on your website.

Brand Recognition: Creating a Custom Twitter Background

When you have a business, you want your brand to be recognized in everything that you do. Having your business on Twitter is no different. By creating a custom Twitter background you will instantly stand out, bring credibility to your brand and leave a lasting impression to your visitors.

There are no set rules on how your background needs to look or what size it needs to be, but here are some pointers on what to do to keep that professional image.

• Keep all-important information on the left-hand side of the page.
• Always include your logo.
• Include your actual photo, this way you bring more trust and can result in more followers.
• Use colors that are similar to your brand to keep consistent.
• Use relevant images/graphics.
• Do NOT hard sell!
• Do list links of your websites, blogs, and other networking site where you can be found.

How to determine what size to make your Twitter background

The best way is to look at your website’s analytics program and see what are your visitor’s browser screen resolutions. Take a look at the top two and based on that, you can choose what would be the best size for your background. Keep in mind that the smaller the resolution, the less space you have for design.

The best approach to designing a custom Twitter background

Create everything in layers (it’s easier to make changes when you’re working with layers). This does not mean that you need to have Photoshop to do this. There are many free alternatives to Photoshop that perform just as great. I am recommending the “Phoenix” by Aviary.com as it’s very similar to Photoshop.

• Your first layer should be the main image, color or gradient that will serve as the pallet for your design.
• Next few layers don’t have to be in this order. You can start with the top banner that’s where you can add another color or gradient. This is where the Twitter logo and menu will sit so keep in mind the visibility when choosing colors.
• The last and most important step is to add your information to the left-hand side of the page and it’s best if you place this on it’s own layer.

Use one of these templates as a guide on proper placement of your information

1024 x 768 Template	1280 x 800 Template

Quick tip: Do NOT place important information below 600 pixels in height no matter the screen resolution size. This is because some users might have extra tool bars on their browser window, which pushes all the information down.

After you download the background template, open it in the design program of your choice and use it as bottom layer to server as a guide for you to place your information. When you’re done with your design, delete the layer with template. Save your design as GIF, JPG, or PNG format. Then go to your twitter page and follow these steps:

• Select Settings
• Choose the Design tab
• Click on Change background image
• Upload your image
• Make sure that tile background is NOT checked
• Save changes

That’s it you’re done!