Small Business Design Resources

Using Social Media For Your Business

Flickr photo - Mouthing off by demi-brooke

Have you been following the Celebrity Apprentice? On Season 8 Episode 6, the objective of the game was to create the best viral video. A viral video is one that is emailed from person to person, thus spreading the word about your product. In this case they were advertising laundry detergent. Before the dawn of the Internet, companies spent some percentage of their advertising and marketing dollars on TV, radio and magazine commercials and depended to some extent on “Word of Mouth” advertising. People use to say that if you impress a customer, they will tell 3 other customers and if you disappoint a customer, they will tell 10 other people. Businesses often used to, and still do today, offer additional discounts to existing customers when they bring in new customers. Word of Mouth advertising is a tried and trusted fundamental cornerstone of business marketing.

Word of Mouth Goes Digital

Today, the concept of Word of Mouth advertising has grown to advertising via any means of communication, especially electronic communication, and we call it social media. Websites like twitter, facebook, myspace and youtube, started out being the domain of young adults, especially college students, and now are featuring prominently in mainstream company website strategy. That’s because the networking opportunities that are empowered by social media are huge.

In the case of a viral video, imagine how this works. Most of us forward emails of this type to more than one person, in fact, many of us have ever-growing distribution lists. If you forward to a distribution list of, let’s say 10 people, and each of them forward to 10 people, in just 2 forwards the viral video producer has just reached 110 people. If each of those people forward to 10 people the video reaches 1100 people. You can see how the numbers grow exponentially to reach thousands in just a few forwards.

How does this help the small business owner?

Small business can leverage the same ideas in their discussion forums hosted on their site to generate useful discussions about their products and services, get customer feedback, and get new information out to customers. The trick is to make your site interesting so that users will get the word out by sending links, messages, etc. and draw their friends to your site. Many businesses, including big businesses, are also putting links to twitter and myspace and other sites right on their website. Of course, you need to sign up for each of these services, but they are generally free. All it takes is time.

In the case of facebook and myspace, and similar websites, users aim to collect as many friends as possible on their webpage. Then, whenever they post message to their site, all their friends will see it.

Not Just For Customers

Website forums are not just for drawing customers. They are also useful for networking with merchandisers and others in your industry. They can help you stay informed about what your competitors are up to, where your business is going and what direction you may need to take it in the future. As a business owner you should be engaging actively in social media for generating partners and affiliates as well as creating an environment in which your customers can participate on your site. Don’t just have your own. Join your competitor’s forums and see if you can find their twitter page or their facebook page.

You can start by following me on twitter at http://www.twitter.com/designleap

What is Blogging

A lot of websites these days use blogging as a way to draw customers. Blogging means posting a fresh article to your site every day, every week, or at some other interval that makes sense to you. Blogs can be useful to customers who may check out your website regularly to find out new information related to your product, your service or your company. New customers may be led to your site using keyword searches or by following links from other sites that reference your site, or from links you embed in other articles on your website.

The primary purpose of a blog is to provide fresh content for your website to keep your customers coming back. They want to see what new products you are offering, hear what’s new in your company, and see what additional services are available. A blog is also a great way to add fresh content to your site to keep it at the top of the search engines.

But what should you write in the blog? And how can you keep coming up with new ideas for blogging?

There are some definite advantages to blogging and once you get the hang of it you might just get hooked:

1. Writing helps you think. And thinking about your business is something you should be doing every day. You can use blogging as a way to explore new ideas for your website, your product or your business.

2. Blogging invites customer feedback. Create a blog with a comment block where blog readers can post their feedback. This is a great way to find out what your customers think. You can ask them questions directly, and use the responses to begin an email contact list. The best part about this is your feedback is coming directly from current users of your website. You can even take it a step further and start sending email articles directly to your blog fans. Can’t decide whether to branch out in this direction or that direction? Ask for customer feedback directly in your blog. Everyone loves to give their opinion.

3. Blogging is a catalyst for doing research. If you sit down once a week and come up with 7 topics for daily blogs, or sit down once a month and come up with 4 topics for weekly blogs, you will remain on your toes as well have new content to keep your website fresh. You can research the competition and find out what they are blogging about, or research a particular aspect of your business, describe the special features of an existing product or introduce features for a new product and motivate readers to give it a try.

4. Blogging is a great tool for stimulating your own learning. Because you will be on the internet, checking your competition, doing your research and finding interesting things to write about, you will be acquiring new knowledge constantly about your business field. Becoming an expert in your field is an absolute must for out-maneuvering the competition and your website is the perfect place to display your expertise.

To get started blogging, map out a few ideas, determine how many words you want to write in your blog (300 to 500 is plenty to begin, but don’t restrict yourself if you get on a roll). Don’t forget to create a few links in your blog to other similar articles on your website.

Optimizing Your Website Content

Your website might be well implemented, have a nice easy flow, attractive color scheme and easy navigation, and your product might be the best gadget ever invented or the best service in the business. But if people can’t find you, they can’t buy from you. It’s that simple.

Search Engine Optimization refers to creating a site that is keyword rich. Keywords are the words that people type into their favorite search engine to find what they are looking for. For example, if your website sells shoes, you will want keywords such as shoes, pumps, high heels, loafers, patent leather, boots etc. More creative keywords or keyphrases might include descriptive phrases such as blue suede shoes, sexy 4 inch heels, pumps that are to die for, and so on. Most people post articles on their website to increase keyword density.

Search Engine Ranking
Think about how you use the internet search engines. Research data shows that the vast majority of people only click on one of the first three website listings in the search engine results. Your objective is to be one of the top three returns in Google, Yahoo, or the other search engines for your primary products. Why? Because these are customers who are already looking for your product, and pre-disposed towards buying it. Think about that. It’s not like putting your advertisement on a billboard along the highway and hoping the right people will see it. Search Engine Optimization is guaranteed by its very nature to reach your intended customer base through your website.

But how does Google decide which listing to put at the top of the page? Search engines use “spiders” or “bots” (short for robots) to constantly search the internet (referred to as crawling ). The spiders read the content on your website, and even follow links on your site to links on other websites. As they go, they build an indexed database from what they find. For sites that have similar content or similar keywords, the search engines will build a ranking scheme. There is no set formula for understanding this because search engine companies keep their special algorithms secret.

Understanding exactly how spiders work, or exactly how the indexed database is built is complicated, and reaching the top 3 returns in a search engine list is a fine art. But there are some guidelines that can make it easier.

• Make sure each page on your website has a featured keyword or keyphrase

• Use the keyword strategically in every paragraph of your content

• Include links on your website to other sites with similar or related products

• Include links to pages on your own site with similar keywords

• Keep content fresh by posting new material regularly. Stale content loses rank.

If you find SEO too daunting, you can always sponsor a result by paying the search engine company to return a link to your website for specific keywords. Sponsored results are usually listed on the right hand side of a search engine return page.

Free keyword research tool

Writing articles and having them search engine optimized just got easier with a new, free keyword software from Wordtracker called SEO Blogger. SEO Blogger is a Firefox plugin where you can search for the keywords and optimize your posts right as you’re writing them.

My most favorite and a really useful features of this keyword research tool is that it shows you how many times you’ve used one of your chosen keywords. This saves you a lot of time and lets you optimize your website for organic seo with ease.

Take a look at the overview of how this free seo tool works at SEO Blogger How to guide

Download the plugin at SEO Blogger

Keys to Search Engine Optimization:

You have built your website and published it to the web; you sit back and wait patiently but your site doesn’t show up in any major search engine. You might start to wonder; why won’t my website show up in a Google search? If you just sit and wait for your website to show up in a search engine such as Google, you might be waiting for weeks. If this is happening to you it’s time to review your search engine optimization strategy. Here are a few key pointers to ensure you are doing all the right things.

Getting your site to the top of the search engines is both an art and a science. Websites use crawlers and “bots” (short for robot) to crawl all the sites on the web. Using a complicated series of proprietary algorithms they assign rankings to web sites based on your site’s keywords. The phrase Search Engine Optimization refers to the art of building a site that ranks high in the search engines. To check your google ranking you can go to http://www.prchecker.info. Your site must be published before it will be ranked and it may take a few weeks after you publish the site before you have a ranking. That’s because it takes some time fort the search engines to find you. There are millions of websites on the internet.

The rank is based on a keyword or key phrase and how relevant that key word or phrase is to your site. So you may rank high in one key word and low in every other. The more narrowly you focus on a single key word or phrase throughout your site, the more likely you are to improve your ranking for that key word or phrase. The objective is to have your entry show up on the first results page for your chosen keyword or key phrase. You don’t need to understand exactly how search engine optimization works in order to get your site to the top, but you do need a few insights. Here are some tips that will help you improve your ranking:

1. Know what key phrases are being searched on
There is no point in building keyword density on words that no-one is searching for. Even if you get to the top of the rankings on that keyword, if no-one is typing it in, they won’t ever find you! A reverse search engine tool will help you optimize on what people enter in the search engines to look for your product. For example, “women’s clothing” is a popular search phrase, whereas very few people search for “blouse with white polka dots” even though it is a valid piece of women’s clothing. So you must find out what people are searching for.

Here are a few Google tools to help you out:
Search-based keyword tool
Google Insights for Search

2. Be relevant
This is perhaps one of the most important concepts to search engine optimization. Your keywords must be relevant to your website. And you must use them throughout your site, including in your web page titles, in your meta-tags, in your article titles and even, if you can, in your domain name itself. If your website sells pet products, and your keyword is “pet” you will be relevant, but if your website sells women’s clothing, and your key word is “polka dots” that won’t be so relevant because it is very narrow, so choice of keywords is very important. Now, if your website only sold items of clothing with polka dots, then polka dots becomes a very significant keyword. Again, you would want to make sure that there is a market for polka dots, by examining the reverse search engine results.

3. Use linking
When the search engines do their crawling, one way they “discover” sites is by following links from other sites. When you first publish your site, even if you have done a good job with search engine optimization, it can take several weeks for your site to show up in the search engines – sometimes three weeks or more. You can reduce this time by using a good linking strategy. Let’s say a web site with a high rank links to your site, then your site will be discovered more quickly than if there are no links pointing to it. It is important to link and be linked by sites that are relevant to your keywords. Linking to lower ranked sites that are relevant to your own is okay too, even though it may not help you as fast, but linking to sites that are not relevant to yours can impact your ranking.

So that’s the science of Search Engine Optimization, now the art comes with practice. There are many tools on the market that allow you to analyze the traffic to your website, analyze keyword density and even analyze the keyword density on your competitor’s site. One of my favorite tools is http://www.websitegrader.com website. So if your website doesn’t show up on the first page of Google at your first attempt, don’t give up.