Small Business Design Resources

Small Business Website: Should You Use Your Own Name And Photo?

When working on your small business website design, one of the main questions you will need to answer is the question of your website’s identity. Assuming you are a small business, maybe even a one-person-shop, do you disclose this on your site, or do you pretend to be a bigger business than you really are?

This is one area where there are no hard and fast rules, and where either approach can work, so each business should do what feels right to them.

The “Human” Route

Establishing yourself as a small, family-owned business, for example, can have a big advantage when it comes to giving you credibility – especially in social media (which should be an integral part of your marketing campaign). Social media participants typically expect to have conversations – the last thing they want when they access their Twitter account is to find that the people and businesses they follow are trying to sell them stuff.

Now, of course you ARE trying to sell them stuff! You’re a business after all. But the more subtle you are about it, the more you humanize your online presence, the more receptive social media participants will be to accepting you into their networks. The more forthcoming you are about “hey, I’m here to sell,” the less people will be inclined to follow – unless your product is truly one of a kind, awesome and everyone wants it (in which case you’ve made it! Congratulations).

In the above scenario, using your name and photo on your website and in your social media accounts and emphasizing the human side of your business can be a very smart move. One of my clients, for example, chose to say on their website’s “About” page and in their Twitter bio “we are a small, woman-owned business.” This humanizes them and makes it easier for people, and especially for other women, to connect with them.

Of course, you shouldn’t lie about your true identity! If you’re not a woman, then you can’t say “woman-owned” and if you’re not a family-owned business, then you shouldn’t use that line either. But whatever your identity, you can find an angle that would humanize you and make it easier for people to connect with you.

The “Corporate” Route

Another option for small businesses who are trying to establish their online identity is to go corporate – to establish themselves as large (larger than they are), highly professional businesses and to mask the fact that they are in fact small. This approach can and does work, because the risk with the first approach is that people will not take you seriously, while the second approach – if done right – can make it easier for people to trust you as a business, even if they can’t connect with you on a more personal level.

If you choose the second approach, you should avoid using your name and photo on your site and on your social media accounts – use a professionally designed logo instead – and always use the plural form, rather than singular, when talking about yourself.

Conclusion

So, which approach should you choose for your own small business? As I said above, this is completely up to you, since both approaches can work. I would say it probably depends on your space – is your business in a space where being personal and human would result in higher levels of trust, or would a glossy, corporate look and feel create more trust?

Finally, you can certainly combine both approaches, going with a glossy, professional “corporate” look and feel for your website, but humanizing your business by using a name and a real photo on your blog and on your social media accounts.

How YouTube Can Benefit Your Small Business

Quick Tip: Create a Newsletter to Stay in Contact with Your Users

Creating a newsletter gives you an opportunity to keep your business name fresh in your users/customers mind. Be sure to let your users know how often you will be sending them your newsletter so you won’t get complaints about SPAM. Keep the newsletter relevant to your company and provide useful information for your readers.

Quick Tip: Include a Signature in Your Email

A signature is basically your contact information at the closing of your email message. A signature is a good way to show people how and where you can be reached. Be sure to include your name, phone, website and social media connections if available.

Can email marketing target a specific geographic location?

In one of my previous posts, I talked about how geotargeting – targeting specific geographic areas – can be a great marketing technique for small business owners. I’ve also talked about the importance of email marketing and building an email list from scratch, which isn’t nearly as intimidating as many people think. Many of you have been wondering if there’s a way to put these two marketing techniques together—can you target a specific location using email marketing?

This is a great question, and the answer is yes. You can – and in some cases should – use geotargeting for your email marketing campaigns. There are many email marketing situations where it’s helpful to target specific locations:

• If your small business is only set up to serve local customers—for example, a dry cleaner or pet grooming business;
• If you sell products that are only useful in certain climates, like winter gear;
• If your product is only available in certain areas, or has varying release dates—for example, a clothing line that will be released locally several weeks before it’s available nationwide;
• If you sell internationally and want to personalize emails with the appropriate language or pricing structure depending on the country.

These are just a few reasons you might want to target a specific geographic location with your email marketing—you can probably think of a number of other ways email geotargeting can work for you.

How to target a specific geographic location with email marketing

To be geographically specific in your email marketing, you will need to collect your visitors’ location when you collect their email address. There are a couple ways you can do this:

• Include a field in your email sign-up form for location. Because having a large number of fields to fill out makes people less likely to sign up, it’s best to keep this short and simple. Asking for a zip code is one of the easiest ways to collect geographic location.
• Target email subscribers based on their IP address. IP addresses can be traced back to a geographic location with a large amount of accuracy, providing you with the country, state, and even city of your subscriber. Email marketers like AWeber, the company I use, make it very easy to segment your email list by location using IP addresses.