Tis the Season for Great Customer Service

The Holiday Season is quickly approaching. Countless people are turning to the internet to handle holiday shopping. With no long lines or stressful heavy traffic, many consider it the only way to buy gifts for loved ones. Get your website ready for the holidays and remember the importance of exceptional customer service. You may have a website that is selling a product or service that can be found elsewhere. If this is the case, you need to have a niche. You need to develop a small business design that will bring people to your business because you’re offering something others are not. Start with great customer care!

Remember to always be friendly when talking to clients on the phone. Train any staff members to do the same because people absorb the vibes you send out over the phone. If you deal with clients through emails, you can send good vibrations through that as well. Even if the customer is disappointed in the service or product, maintain that polite and friendly tone as you both work to resolve the situation. They’ll appreciate your honestly and may even return to your website in the future.

Be prompt with returning phone calls, emails and placing orders. It doesn’t matter how nice you are, if you don’t get back to a client within a reasonable amount of time (3 business days) you may lose the sale. Especially since people are starting their holiday shopping, they’re going to want fast and friendly service now more than ever. Make sure you’re prepared to handle the extra workload in these next hectic months!

One of the most important things you can do to provide excellent customer service is offer a no-fuss return policy. People get discouraged if they cannot find a return policy clearly listed on your website or fear that a return or exchange might be troublesome. Make sure to clearly post a return policy and make it easy for buyers to understand. With up-to-date product descriptions and high-quality photos on your small business website, you’ll make return and exchange scenarios less-likely.

The time is now to get prepared for the upcoming busy shopping season. By making sure you’re offering customers the best service possible, you’re helping your business dramatically. By adding this little touch of kindness to an impersonal website sale, you’re making your customers feel appreciated and more at ease with shopping online.

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